Frequently Asked Questions

We offer same-day service for most calls placed before noon. Emergency service is available 24/7 for urgent situations like complete refrigerator failure or gas leaks.

Our diagnostic visit includes a thorough evaluation of your appliance by an experienced technician. We identify the root cause of the issue, explain what we find, and outline the repair options available. This ensures you have a clear understanding before any work begins.

We serve Lexington and the greater Boston metro area, including Arlington, Belmont, Winchester, Cambridge, Newton, Brookline, Wellesley, Weston, Concord, and surrounding communities.

We specialize in premium brands including Sub-Zero, Wolf, Viking, Thermador, Miele, Bosch, Gaggenau, Dacor, Jenn-Air, KitchenAid, GE Monogram, True Residential, and Cove. Contact us about other brands.

Yes, our technicians have extensive experience working on premium appliance brands. We use only genuine OEM parts and maintain ongoing training to stay current with new models and technologies.

Yes, we provide warranties on both parts and labor for repairs we perform. The specific warranty terms depend on the repair type and parts used.

Sub-Zero refrigerators are built to last 20+ years with proper maintenance. Regular condenser coil cleaning and timely repairs help maximize lifespan.

Clicking often indicates the compressor is trying to start but failing. This could mean compressor issues, a faulty start relay, or overheating. It should be diagnosed promptly.

We recommend cleaning condenser coils every 6-12 months. Homes with pets or dusty environments may need more frequent cleaning. Dirty coils are a leading cause of cooling problems.

The refrigerator section should be 37-40F (3-4C), and the freezer should be 0F (-18C). Colder settings waste energy and can freeze items in the fresh food section.

Water pooling usually indicates a clogged defrost drain. The drain line can become blocked with ice or debris, causing water to overflow. This is a common and repairable issue.

Common causes include a dirty igniter, misaligned burner cap, clogged burner ports, or a faulty igniter switch. Start by cleaning the igniter and ensuring the burner cap is properly seated.

Self-clean is generally safe when used properly, but the high temperatures can stress components. We recommend using it sparingly and never leaving home during the cycle. Have good ventilation.

Possible causes include a faulty temperature sensor, heating element problems, or calibration issues. An oven thermometer can help verify if the oven is actually off-temperature.

No, you should never smell gas when appliances are off. If you do, turn off the gas supply, ventilate the area, leave the house, and call the gas company or emergency services immediately.

Poor cleaning can result from using incorrect detergent, hard water buildup, clogged spray arms, incorrect loading, or water temperature issues. Check spray arms for blockages first.

Standing water indicates a drainage problem. Check for food debris in the filter, blockages in the drain hose, or garbage disposal issues if connected. The drain pump may also be faulty.

Clean the filter weekly if you use the dishwasher daily. Run a cleaning cycle monthly with dishwasher cleaner or white vinegar to remove buildup and odors.

Cloudy glasses usually result from hard water mineral deposits or using too much detergent. Try using rinse aid, adjusting detergent amount, or installing a water softener.

Premium brands like Sub-Zero are engineered to last 20+ years with proper maintenance. Unlike standard appliances, these units are built with commercial-grade components that can be individually replaced. Our technicians provide honest assessments of your appliance's condition and remaining lifespan to help you make the best decision.

When repaired with genuine OEM parts by experienced technicians, premium appliance repairs are built to last. We back our work with warranty coverage on both parts and labor, and many of our repairs extend appliance life by 5-10 years or more.

We specialize in all major premium brands including Sub-Zero, Wolf, Viking, Thermador, Miele, Bosch, Gaggenau, Dacor, Jenn-Air, KitchenAid, GE Monogram, True Residential, and Cove. Our technicians maintain current certifications and training across these brands to service both newer and legacy models.