How Can We Help You?
Find troubleshooting guides, answers to common questions, and expert advice for your premium appliances.
Having an emergency?
Common Urgent Issues
Quick guides for problems that need immediate attention
High Priority
My Refrigerator Is Not Cooling: Complete Troubleshooting Guide
Step-by-step diagnosis when your refrigerator stops cooling or isn't cold enough
High Priority
Water Leaking From My Refrigerator: Finding the Source
Diagnose and address water pooling under or inside your refrigerator
High Priority
Refrigerator Section Warm But Freezer Is Cold
Diagnose airflow problems when only the fresh food section is warm
High Priority
Freezer Door Won't Seal or Close Properly
Fix freezer door gasket and alignment problems
High Priority
Dishwasher Not Draining Water
Fix standing water in your dishwasher
High Priority
Dishwasher Leaking Water on Floor
Find and fix dishwasher leaks
Frequently Asked Questions
View All FAQsHow quickly can you come out for a repair?
We offer same-day service for most calls placed before noon. Emergency service is available 24/7 for urgent situations like complete refrigerator failure or gas leaks.
What does the diagnostic visit include?
Our diagnostic visit includes a thorough evaluation of your appliance by an experienced technician. We identify the root cause of the issue, explain what we find, and outline the repair options available. This ensures you have a clear understanding before any work begins.
What areas do you serve?
We serve Lexington and the greater Boston metro area, including Arlington, Belmont, Winchester, Cambridge, Newton, Brookline, Wellesley, Weston, Concord, and surrounding communities.
Do you repair all appliance brands?
We specialize in premium brands including Sub-Zero, Wolf, Viking, Thermador, Miele, Bosch, Gaggenau, Dacor, Jenn-Air, KitchenAid, GE Monogram, True Residential, and Cove. Contact us about other brands.
Are your technicians experienced with premium brands?
Yes, our technicians have extensive experience working on premium appliance brands. We use only genuine OEM parts and maintain ongoing training to stay current with new models and technologies.
Do you offer warranties on repairs?
Yes, we provide warranties on both parts and labor for repairs we perform. The specific warranty terms depend on the repair type and parts used.
All Help Topics
Refrigerator Problems
Freezer Problems
Range & Oven Problems
Dishwasher Problems
Ice Maker Problems
Wine Cooler Problems
General Appliance Care
Emergency Situations
Still Need Help?
If you can't find the answer you're looking for, our expert technicians are ready to help. Contact us for personalized assistance with your appliance issue.