Sub-Zero · Lexington, MA
Freezer Repair
Column freezers, freezer drawers and the freezer half of a side-by-side, where frost, a failed defrost heater or a tired evaporator fan is behind most complaints. Work covers thermistors and heaters, blocked drain lines, fan motors and drawer alignment.
Word for word
What gets described on the phone
- Frost sheeting across the back wall of the compartment
- Ice cream going soft while the display still reads zero
- Ticking or grinding from behind the rear panel
- A freezer drawer that no longer closes flush against the frame
On the visit
What gets measured
- Compartment temperature versus display reading, both compartments if the cabinet has two
- Defrost heater and terminator, and the drain line behind the rear panel
- Evaporator fan motor draw and blade clearance
- Frost pattern on the coil, which tells you where the air is not moving
- Drawer runners and closing geometry on drawer freezers
The visit and the full diagnosis are the flat $95 call-out. It comes off the repair if you approve one.
Also on the van
The other three
- Refrigerator Repair Fresh food section drifting warm while the freezer side still holds
- Ice Maker Repair Hollow or cloudy cubes coming off the harvest arm
- Wine Cooler Repair Upper zone sitting warm while the lower zone holds its setting
Covered across Bedford , Arlington Heights , Belmont , Meriam Hill and the rest of Lexington.
What repairs run to
Bands, not a single number
| Work | Range |
|---|---|
| Door gasket or seal replacement | $270 – $750 |
| Evaporator or condenser fan motor | $310 – $630 |
| Defrost heater, thermostat or sensor | $290 – $680 |
| Ice maker, water valve or supply line | $280 – $700 |
| Electronic control board | $490 – $930 |
| Compressor or sealed-system repair | $960 – $2,110 |
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it.
A band is wide because the same symptom has cheap and expensive causes behind it. The diagnosis is what tells you which one you have, and the exact figure is given before any part is ordered.
Reviews
After a freezer repair call
4.9 out of 5 from 611 reviews
Ours sits at the far end of a long addition and kept warming through the night. Airflow behind the cabinet was choked where ducting had been boxed in during the remodel. He opened it up and it has been fine.
Bettina H. · Meriam Hill
Ice cream going soft although the display still read zero. The sensor had drifted several degrees. He recalibrated it, then stayed to watch a full cycle rather than take my word for what it had been doing.
Roland D. · Belmont
Grinding behind the rear panel, loud enough to hear in the dining room. Evaporator fan bearings gone. Quiet again by lunchtime.
Yuki S. · Belmont
Book it
Freezer Repair in Lexington — tell us the model number and what it is doing.
Flat $95 call-out, credited against an approved repair.